Steve Hunter

The Willows ▪ Old Harleston Road ▪ Earsham ▪ Bungay ▪ NR35 2AG

Mobile: 07854 075916 ▪ Office: 0845 095 0074



Executive manager with broad strategic experience and established leadership record, technical ability and analytical skills. Experienced within the BPO field, having operationally managed offshore/onshore model. Credit hire specialist of many years’ standing from both claimant and defendant perspectives. Operational manager with proven track-record of driving performance and delivering results. Creator of efficiencies; reducing working capital requirement increasing margin by improving return on expenditure. 

Key Achievements:

Skills Overview:

Career History:

Senior Engagement Director                                                                                                                                      [Nov 18 – Aug 19]

WNS Global Services (UK) Ltd – large BPO company managing transition and transformation across global sites

Chief Consultant                                                                                                                                                           [June 2013 – now]

Big Dog Consultants Ltd – own venture – management consultancy specialising in credit hire & motor claims

Liaison Manager                                                                                                                                                            [Feb 10 - May 13]

Validus-IVC – BPO claims handling & software provider (SaaS) managing credit hire & subrogated claims

Claims Manager (Department Head)                                                                                                                       [Aug 08 – Dec 09]

Ai Claims Solutions plc (SGSM) – Outsourced claims provider & credit hire/repair company

Career move published in industry press (Post Magazine)

Insurer Relations/Interim Collections Manager                                                                                                    [Oct 06 – July 08]

Helphire Group plc (now Auxillis plc) – Legal expenses insurer, & outsourced claims management

Business Development Consultant(contract)                                                                                                [Mar 06 – Jul 06]

Anderson Eden solicitors – personal injury law firm

Assistant Claims Manager                                                                                                                                 [May 04 – Mar 06]

Auto Indemnity (UK) Ltd – outsourced claims provider &credit hire/repair company                        

Litigation Executive                                                                                                                                            [Mar 02 – Apr 04]

Ian Snipe & Co – personal injury law firm


Senior Case Analyst [Apr 94 – Mar 02]

Commercial Union/CGU Insurance/CGNU/Norwich Union (now Aviva)

Professional development:

Change management ▪ Strategy development ▪ Managing people & performance ▪ Time and project management ▪ Leadership skills ▪ Account Management ▪ HR ▪ Complaints & Compliance ▪ Remote working ▪ Data protection ▪ Legal procedure ▪ MS packages ▪ Software development (Android, iOS, Ruby on Rails, Java, JSON, XML, Python, SQL) ▪ Workflow development ▪ Business analysis ▪ Due diligence ▪ Mergers and acquisitions

Additional information:


Community moderator for; an online learning site teaching programming & dev skills
Triathlon; race director & competitor including Ironman Sweden 2014 – IMUK 2020 is next
Fosterer/owner of six big dogs – home checker for various charities to rehome abandoned dogs from Romania